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Our Returns/Exchange Policy:
You may feel free to exchange any unworn/unlaundered items purchased from Go Team Merchandise.  An exchange shipping charge of $6.99 will apply to all exchanges. Please use grid below for exchange/return information.

You may return most items sold by Go Team Merchandise within 30 days of delivery for a full merchandise refund (excluding shipping charges). We'll also pay the return shipping cost if the return is a result of our error, or that of a drop-ship from the manufacturer.

We cannot accept returns of certain items, including:

· Any item that is worn or laundered

· Any item not returned in its' original packaging with labels attached, etc.

· Any product missing the serial number or UPC tags.

· Items that are returned more than 30 days after delivery or are missing tags or packaging may be subject to a restocking fee of 20%.

· Any item that is not in its original condition, is damaged (not caused by manufacturer), or is missing parts will not be refunded.

 · Any order returned in whole or in part that included free shipping (and falls under the free shipping purchase minimum) will have a shipping charge equal to a normal applicable shipping fee deducted from the total refund.

 · Any Custom made embroidered item shipped directly from the manufacturer listed as a custom embroidered product all sales final.

 · To insure you receive your credit or exchange, please be sure to include a copy of your receipt  and completely fill out the information below.

 ·  We also recommend using one of the following carriers: UPS, FedEx, DHL, or USPS Priority Mail (InsuredSignature Required). We cannot be responsible for merchandise lost/stolen when returned. Please protect yourself.


Regular/Expedited Shipping Methods and Policy  
Regular shipping is done via USPS Priority mail and usually arrives within 3 days from shipping. Most order are processed and shipped within 2 business day, however, during the holiday season, beginning November 1, orders may take 2-5 business days to ship. However, rest assured your package will arrive with normal shipping, provided it is in stock, within 7-10 business days. If for some reason there is a problem with availability, we will contact you first by phone, then by email. Please be advised that any email address ending with @yahoo.com or @hotmail.com will have a problem with respect to SPAM filters and receiving our emails.

Many items are available with expedited shipping methods. Any available expedited options, as well as standard options, will be displayed on the shipping page during checkout. If you select an expedited shipping method, please be aware that orders are processed & shipped within two business days from receipt of your order, and the day of ordering does not count as the first business day. Business days are considered Monday – Friday, excluding national holidays.
We use a variety of carriers and use our discretion to the best possible delivery based on your needs.
These include:
  • USPS
  • FedEx/UPS (Business Addresses/Drop Shipping from Factory Direct)

Standard Shipping Fee Schedule:
        $5.99 Base Rate
        $0.50 Per Pound
Although most items do ship directly from our warehouse, many items do ship directly from the manufacturer, it is very important that any returns or exchanges are shipped to our store at the above address.

Thanks

 

Any questions feel free to contact us 866.425.7957 Mon-Fri 9AM-6PM EST and Sat 9AM-3PM

 

 

 

 


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